New River Trust and its schools welcome feedback from parents and carers, whether negative or positive, through the school’s normal communication channels. We are committed to communicating with our parents and carers in a way that avoids the need to formally raise a complaint. We do this by encouraging parents and carers to contact us if they have a concern about any aspect of their child’s experience with us. All concerns are taken seriously and dealt with honestly, politely and in confidence.
We believe that it is in everyone’s best interest to resolve concerns at the earliest possible stage, so we encourage resolution by informal means wherever possible. In 2017-18 there were 5 formal complaints resolved by the Headteacher and 1 resolved by the Local Governing Body. We have developed the below summary for parents and carers to advise them of the steps they should take to seek resolution of any concerns.